Our Policies

At Uniquefabrics.uk we are committed to protecting and respecting the privacy of our customers and website users. This information explains how we treat any information we collect.

What information do we collect?

We collect your information when you decide to interact with us.

If you have a web account with us we’ll collect your name, billing/delivery address, order history, email and telephone number, items added to your basket and wish list choices.

If you subscribe to our mailing list we’ll collect your e-mail address.

We collect technical information about about your visits to and use of this website (including IP addresses, geographical locations, browser types and versions, operating systems, referral sources, length of visits, page views, website navigation paths, the advertisements you clicked on, and any search terms you entered through Google Analytics).

What information do we collect?

  • When you visit our website and use your account to buy products as well as placing an order on the phone or in store.
  • When you make an online purchase.
  • When you create an account with us.
  • When you purchase a product by phone but don’t have (or don’t use) an account.
  • When you engage with us on social media.
  • When you sign up to our mailing list/newsletter online or in store.
  • When you contact us by any means with queries, complaints etc.

How & why we use your personal information

In order for us to give you the best customer experience, we may use your data to offer you promotions, products and services that are most likely to interest you. The data privacy law allows this as part of our legitimate interest in understanding our customers and providing the highest levels of service.

How & why we’ll use your personal data

  • To process any orders that you make by using our website or in store. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. Your details may need to be passed to a trusted third party, such as a courier company, to deliver the product that you ordered. We may keep your details for a reasonable period afterwards in order to fulfill any contractual obligations such as refunds.
  • To respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout. We do this on the basis of our contractual obligations to you, our legal obligations and our legitimate interests in providing you with the best service and understanding how we can improve our service based on your experience.
  • To process payments and to prevent fraudulent transactions. We do this on the basis of our legitimate business interests. This also helps to protect our customers from fraud. All our website financial transactions are handled by our payment service provider NAME through a Secure Payment Gateway.
  • With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email about relevant products including tailored special offers, discounts, promotions, events, competitions and so on.
  • To develop, test and improve the systems, services and products we provide to you. We’ll do this on the basis of our legitimate business interests.
  • To comply with our contractual or legal obligations to share data with law enforcement.

Your rights over your personal data

Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent. Please contact info@uniquefabrics.uk with your request.

The legal bases we rely on

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data, including:

  • Consent. In specific situations, we can collect and process your data with your consent. For example, when you tick a box to receive email newsletters.
  • Contractual obligation. In certain circumstances, we need your personal data to comply with our contractual obligations. For example, if you order an item from us for delivery, we’ll collect your address details to deliver your purchase, and pass them to our courier.
  • Legal compliance. If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting Joel & Son Fabrics to law enforcement.
  • Legitimate interest. In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you or make available personalised offers.

Disclosures

We may disclose your personal information in the following circumstances.

  • To the extent that we are required to disclose information by law.
  • In connection with any legal proceedings or prospective legal proceedings.
  • In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  • Except as provided in this Privacy Policy - we will not provide your information to third parties of any kind.

Cookies

A cookie enables the web server to identify and track the web browser. We use cookies to keep track of what you have in your basket and to remember you when you return to our site.

Cookies consist of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server.

We use session cookies on the website. Session cookies will be deleted from your computer when you close your browser. We will use the session cookies for the following purposes: to keep track of you whilst you navigate the website, and to keep track of the contents of your shopping cart.

We use persistent cookies on the website. Persistent cookies will remain stored on your computer until deleted, or until they reach their specified expiry dates. We will use the persistent cookies for the following purposes: to enable our website to recognise you when you visit, and to remember your preferences relating to the use of our website.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.

Policy Amendments

We may update this privacy policy from time-to-time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes. Personal information submitted to us via this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

VISITING US
IN STORE?

SILK

  • HOUSE OF SILK
    28 Goldhawk Rd Shepherd's Bush London W12 8DH

OTHER FABRICS

  • FABRIX
    26a Goldhawk Rd White City London W12 8DH

OUR HISTORY

Learn more about the history of our store & brand